Intacct Recognized for Top Customer Service in the Accounting Software Industry

Published on October 27, 2009 in Computer & Electronics, Computer Software, Internet, Technology

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Intacct Wins K2 Quality Award for Best Technical Support amid Stiff Competition from Intuit, Microsoft, NetSuite, SAP and Others

SAN JOSE, Calif. (October 27, 2009) –

Intacct, the leader in cloud accounting applications, today announced it was singled out for a prestigious 2009 K2 Quality Award for outstanding technical support from K2 Enterprises, the premier provider of technology continuing professional education (CPE) in the United States and Canada. The K2 Quality Award winners were selected from among all leading vendors of accounting and financial software, including Intuit, Microsoft, NetSuite and SAP.

The K2 Quality Awards, now in their eighth year, provide recognition and validation for technology providers that go the extra mile. Winners are determined by the K2 Enterprises instructor team which consists of highly knowledgeable industry experts that are well versed on the latest developments in and technology for the accounting and finance market. Instructor votes are influenced heavily by end user feedback, as well as through hands on experience consulting on and teaching about the leading products in the market.

“Through our extensive work with a wide range of top accounting and finance technology, as well as with the professionals that use these solutions, we have a unique perspective on the quality being delivered in the market,” said Val Steed, CEO of K2 Enterprises. “Intacct is well deserving of this award, and we have received significant positive feedback from Intacct users. Cloud accounting is a hot area in the CPA profession and Intacct has taken a strong leadership position in that space.”

“I recently had a great first-hand experience with Intacct’s US-based customer support team,” commented Brian Tankersley, CPA.CITP and K2 Enterprises instructor. “The technician was knowledgeable, helpful, and resolved our complex issue in a rapid and professional manner.”

Unlike traditional financial application software vendors who don’t offer promises, Intacct stands behind an unmatched commitment to customer success and satisfaction with the Intacct Buy with ConfidenceSM guarantee (www.intacct.com/pr/confidence). As part of the most comprehensive service level guarantees in the cloud computing business, Intacct Buy with Confidence features guaranteed, rapid response from the Intacct support organization as well as regular communications so clients are always up-to-date with product development plans, new application features and scheduled maintenance.

“We are delighted that K2 Enterprises and their clients have recognized the hard work that the Intacct team puts into delivering the highest level of client satisfaction in the industry,” said George Jaquette, vice president of engineering and support at Intacct. “By developing great accounting applications, coupled with knowledgeable support professionals that are devoted to making our clients wildly successful, it is no wonder nine out of ten of our clients say they would recommend Intacct to their colleagues.”

About K2 Enterprises
K2 Enterprises is the premier provider of technology continuing professional education in both the United States and Canada. With seminars in over 46 states in 2009, 900+ presentations, special events such as their turn-key Annual Technology Conferences, CPE & Ski, K2 Enterprises – Canada, they are the largest provider of technology CPE in North America. For more information, please visit www.k2e.com.

About Intacct
Intacct is the market and technology leader in on-demand financial management and accounting applications for businesses and CPA firms. Bringing cloud computing to finance and accounting, Intacct’s award-winning applications are the preferred financial applications for AICPA business solutions. Intacct applications are used by thousands of businesses, from startups to public companies and are designed to improve company performance and make finance more productive. The Intacct system includes accounting, contract management, revenue recognition, inventory, purchasing, vendor management, financial consolidation and financial reporting applications, all delivered over the Internet via Software as a Service (SaaS).

Intacct is headquartered in San Jose, California. For more information, please visit www.intacct.com or call 877-437-7765.

Media Contacts:

Peter Olson
408-878-0951
polson@intacct.com
Twitter:Intacct_Peter

Source: Intacct

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