Intacct Announces “Buy With ConfidenceSM” Customer Success Program

Published on May 8, 2007 in Computer & Electronics, Computer Software, Internet, Technology


Groundbreaking Customer Commitment in On-Demand Software

San Jose, CA (May 08, 2007) –

Intacct Corporation, a leader in on-demand financial applications, today announced “Buy with ConfidenceSM “, a groundbreaking program focused on customer success. The new program makes service level commitments to customers that exceed all known customer satisfaction programs in the on-demand software industry. Other on-demand software companies set targets for system availability, but Intacct is the first to address the many facets of customer success and back their commitments with significant financial guarantees. Buy with ConfidenceSM includes service level commitments on system availability, product and professional services quality, customer support response time, communication of future plans, and billing accuracy. The program is backed with credits to customers if Intacct misses its commitments. Intacct also announced that each of its employees will have a portion of their compensation dependent on meeting customer satisfaction goals.

“We want our customers to know three key things,” said Mike Braun, CEO of Intacct Corp., “We are totally committed to their success; there is no company in the industry more dedicated to this goal; and we’re willing to put our money where our mouth is. Companies who choose Intacct can truly “Buy with ConfidenceSM .”

“This is the best program I’ve seen from any software company,” says Guneet Bajwa, President of Presidio Hotel Group. “Service quality was a key factor in our selection of Intacct’s financial management solution. We’d been a NetSuite customer and while they offer an uptime commitment, they didn’t seem interested in helping us with straightforward business needs. By contrast, Intacct’s approach to understanding us and serving our needs began in the sales process and continued with outstanding service throughout our implementation and beyond. We’re especially happy with the Buy with Confidence customer response and communications commitments.”

Mike Anderson, VP of Operations at VOZ Sports, agrees. “Buy with Confidence illustrates why we selected Intacct. From day one they’ve worked with us to understand our business so we can get the greatest possible benefit from our financial solution, rather than telling us we should change our business to fit their solution. We haven’t had any issues with system availability, and including a subscription credit proves they understand how important that is. Intacct’s solution, service and support have been great. We’re thrilled to be an Intacct customer.”

Buy with ConfidenceSM creates a success-based relationship between Intacct and each customer by delivering:

* Outstanding system availability. A goal of 99.8% availability with Intacct’s AvailabilityPlusSM subscription credit for missing the goal (10% subscription credit for each percentage point below the goal, up to 50% of monthly subscription fees)
* A total commitment to implementation success with a No Questions Asked 10% credit if our professional services team is late or over budget
* Rapid Response to customer support requests
* Immediate Notification of changes in our system or development plans
* Communication Excellence with regular news of our product roadmap, new releases and online training
* Accurate billing with prompt correction of statement errors

The Buy with ConfidenceSM program is effective immediately to all new and existing Intacct customers. AvailabilityPlus will be effective for existing customers on August 1, 2007. Intacct has averaged over 99.9% system availability over the six months from November 1, 2006 through April 30, 2007.

More details of the Buy with ConfidenceSM program are at

“Bravo to Intacct for taking an industry leadership position on issues critical to customers. Our research shows that a substantial number of customers are still apprehensive about relinquishing control for their key business applications to a third-party solution provider,” according to Jeffrey M. Kaplan, Managing Director of THINKstrategies and the founder of the SaaS Showplace. “Intacct’s new Buy with ConfidenceSM program responds to these concerns by establishing important service level guarantees which will make customers more comfortable selecting its on-demand financial management solution.”

About Intacct Corporation
Intacct provides on-demand financial management system applications for more than 2,000 small and midsize businesses. Thousands of users at companies ranging in size from startup to public companies pay a monthly subscription fee to access the first SAS 70 Type II certified financial, supply chain, business intelligence and project management suite on the Web. Intacct’s financial management system supports all your business units, each with its own account structure, business processes, currencies, taxes and regulatory requirements and provides unparalleled top-down visibility and control. As a company grows, SAS70 Type II certification and documented processes also support Sarbanes-Oxley compliance for public companies. The ability to add more users, applications and business units as you grow makes Intacct the last financial management suite you’ll ever need. Headquartered in San Jose, California, with operations in Bangalore, India, Intacct is a privately held company funded by Deloitte & Touche, Emergence Capital Partners, Goldman Sachs, Hummer Winblad Venture Partners and JK&B Capital.

For more information visit or call 877-437-7765.
Media Contact:
Kevin Wolf
Tool Guy PR
Tel: 650-327-1641

Source: Intacct

Leave a Reply